How do I start a return?

Simply email us at: hello@lekkerluxegiftco.co.za Include your order number and reason for return, and we’ll guide you from there.

Can I exchange an item?

Yes, if stock is available, we can exchange your item for something else of the same value. It will be your responsibility to pay return and resend courier costs. 👉 Just let us know what you’d prefer when you contact us.

How long do refunds take?

Once your return has been returned in good order, refunds will be processed within 3–5 working days Please allow a few extra days depending on your bank

Refunds are processed via EFT (bank transfer) They are only issued to the original purchaser

What if I received the wrong item?

If we made a mistake with your order: Contact us as soon as possible We’ll arrange collection at no cost to you And send the correct item as quickly as possible

What if my order arrives damaged?

We’re so sorry if that happens! Please: Email us within 7 days of delivery Include photos of: The outer box The inside packaging The damaged item We’ll sort it out quickly with a replacement, store credit, or refund

Who pays for return shipping?

If the return is due to a mistake on our side (wrong or damaged item), we’ll cover the cost If you’re returning an item for any other reason, return shipping will be your responsibility

What items can’t be returned?

For hygiene and quality reasons, we can’t accept returns on: Personalised or custom gift boxes Perishable items (like chocolates or food products) Items that have been opened or used Products not suitable for return due to hygiene reasons

Can I return my order if I change my mind?

Yes, you can return your order within 30 days of purchase , in exchange for a different gift box as long as the items are unused, undamaged, and in their original packaging . You will be responsible for shipping costs. Please contact us first hello@lekkerluxegiftco.co.za before sending anything back so we can guide you through the process.

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