At Lekker Luxe, we want you to love every gift you receive. If something isn't quite right, we'll do our best to make it right.

✨ Easy Returns – The Short Version

  • Returns are accepted within 30 days of purchase  
  • Items must be unused, undamaged, and in original packaging  
  • Contact us first before sending anything back  
  • You can choose:  
  • A replacement (if available)  
  • Store credit 
  • A refund via EFT  

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Email us within 7 days of delivery  
  • Include clear photos of the packaging and item  
  • We'll arrange a replacement, credit, or refund  

💳 Refunds

  • Refunds are processed via EFT to the original purchaser  
  • Please allow 3–5 working days for processing once approved  

👉 Need help? Email us at hello@lekkerluxegiftco.co.za

 

📋 Full Returns & Refund Policy

  1. Eligibility for Returns

To qualify for a return:

  • The item must have been purchased within 30 days  
  • The item must be unused, undamaged, and in its original packaging  
  • All original contents must be included 
  1. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalised gift boxes  
  • Perishable goods (including food and confectionery items)  
  • Items unsuitable for return due to health or hygiene reasons once opened  
  • Products that have been used, altered, or combined with other items after delivery  

Lekker Luxe reserves the right to refuse a return if these conditions are not met. 

 

  1. Sale Items
  • Only full-priced items are eligible for returns
  • Sale or promotional items are not eligible for return or refund (unless required by law)  

 

  1. Refund, Replacement & Store Credit Options

Once your return has been received and inspected, you may choose: 

  • A replacement item (subject to availability)  
  • Store credit (voucher)  
  • A refund via Electronic Funds Transfer (EFT)  

Please note:

  • Refunds will only be processed to the original purchaser's bank account  
  • If the item was received as a gift, a refund will not be issued — store credit will be provided instead  
  • You may need to provide banking details securely for EFT refunds  

 

  1. Incorrect Orders

If you receive an incorrect or incomplete order: 

We will arrange collection at no cost and ensure the correct item is delivered as soon as possible. 

 

  1. Damaged Goods

If your order arrives damaged: 

Notify us within 7 working days via email  

Include:  

  • Photo of outer packaging  
  • Photo of internal packaging  
  • Photo of damaged item(s)  

We will assess and: 

  • Arrange collection if required (at no cost)  
  • Offer a replacement, store credit, or refund  

Lekker Luxe may request return of the item before processing a refund or replacement. 

 

  1. Return Process

To initiate a return: 

Return Address:
Lekker Luxe Gift Co.
Sterappel Crescent
Langeberg Heights
Cape Town, 7570 

 8. Shipping & Risk
Return shipping costs are the responsibility of the customer unless the return is due to our error

  • We recommend using a trackable courier service
  • Lekker Luxe is not responsible for items lost or damaged during return shipping  

Refunds will only be processed once returned goods have been received and inspected. 

 

  1. Refund Processing Time
  • Refunds are processed within 3–5 working days after approval  
  • Please allow additional time depending on your bank