Effective Date: 5 May 2026
At Lekker Luxe Gift Co., we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
- Your Privacy Matters
We respect your privacy and take all reasonable steps to protect your personal information. This policy explains how we collect, use, and safeguard your information when you interact with us.
“Personal information” refers to any information that can identify you, such as your name, contact details, or delivery address.
- Information We Collect
We may collect personal information when you:
- Place an order
- Contact us via email,
- WhatsApp, or website forms
- Subscribe to our newsletter
- Enter promotions or provide feedback
This information may include:
- Name and surname
- Email address
- Phone number
- Delivery and billing address
- Payment details (processed securely via third-party providers)
We may also collect additional information if you choose to share it with us.
- How We Collect Information
We collect information in several ways, including:
- Directly from you (when placing an order or contacting us)
- Through our website (forms, cookies, analytics)
- From trusted third-party services (e.g. payment gateways, delivery partners)
- How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Send updates, promotions, or marketing (you can opt out anytime)
- Improve our products, services, and website experience
- Sharing Your Information
We only share your information when necessary, including with:
- Payment processors
- Courier and delivery services
- Service providers assisting with business operations
We may also disclose your information if required by law or to protect our legal rights.
We will never sell your personal information.
- Data Security
We take reasonable steps to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
While we implement security measures, no method of transmission over the internet is completely secure.
- Access and Correction
You have the right to:
- Request access to your personal information
- Request corrections if your information is inaccurate
To do so, please contact us at:
📧 hello@lekkerluxegiftco.co.za
- Complaints
If you believe your privacy rights have been violated, please contact us. We will investigate and respond promptly.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
- Cookies & Website Data
When you visit our website, we may collect non-personal data such as:
- Browser type
- Device information
- Pages visited
We use cookies to:
- Improve your browsing experience
- Analyse website traffic
- Show relevant ads
You can disable cookies in your browser settings.
- Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices and encourage you to review their policies.
- Marketing & SMS Communication
By providing your contact details, you may receive:
- Promotional emails
- Special offers
- Order updates
You can unsubscribe at any time by:
- Clicking “unsubscribe” in emails
- Replying STOP to SMS messages
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website.
- Contact Us
Lekker Luxe Gift Co.
📍 Sterappel Crescent, Langeberg Heights, Cape Town 7570
📧 hello@lekkerluxegiftco.co.za